RETURNS AND REFUNDS

The Small Print

  1. AfroTrend aims to always provide high-quality Products that are fault free and undamaged. However, Products may need to be         returned either because the Customer simply changes their mind or because they are not as ordered, faulty or damaged in transit. Returns are governed by the following Terms and Conditions which explain your legal rights and obligations in returning the

  2. Products: Please Note – consumer’s legal rights: when You buy goods from a business You have a number of rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or not as described subject to certain conditions. There is no legal right to return goods because You have changed your mind unless You are based within the EU and the goods were bought via an off-premises or distance selling method. In this case, You may be entitled to cancel the order and return the goods subject to certain conditions.

  3. You simply change your mind having bought the goods via a distance selling method e.g. website or via off premises selling. Right to cancel - if You are based within the European Union and You have bought the products through the AfroTrend website or any other distance selling or off premises selling method, You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the Products have been delivered to you. If You change your mind about the goods within this period, please inform AfroTrend within 14 calendar days of receipt in by email. Products must be returned to AfroTrend within 14 calendar days of the day on which You inform AfroTrend that You wish to return the Products. You are responsible for paying return shipment costs if Products are returned for this reason. Refunds will be issued no later than 14 calendar days after AfroTrend receives the Products or receives evidence of the return of the Products and will include costs of standard initial delivery charges. We regret that additional costs such as express delivery cannot be refunded. AfroTrend may not be able to accept returns under the cooling off period of the following types of Products and/or taking into account the following circumstances:

    • Products made to your specifications or that have been personalised;

    • If You have had any use or enjoyment out of the Products beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop). In this case, AfroTrend can reduce the amount of refund in accordance with their diminished value up to the value of the Products. Please note that opening packaging does not prevent you from returning Products.

    • Products must be returned unwashed and with the original tags still attached. It is the Your responsibility that the Products are stored safely and in good condition and returned in either the original packaging or another suitable packaging to prevent damage in shipment. If Products are damaged because of poor storage conditions or poor return packaging, then the amount of refund can be reduced to reflect their diminished value.

  4. Products are not as described, not as ordered, faulty or damaged in transit – in this situation, You have a right to return the Products for either refund or replacement. You should contact us within 30 calendar days to arrange collection and return. You will be given the option to have the Products replaced or to be refunded through the payment method used by you when purchasing the Products. AfroTrend is fully responsible for paying all return shipping costs together with the shipment costs for any replaced Products. Replacements will be issued upon the receipt of the returned Products by AfroTrend. Refunds will be issued within 7- 10 working days and in any event no later than 30 calendar days after receipt of the returned Products and will include standard initial delivery charges. We regret that additional costs such as express delivery cannot be refunded. Clothing products must be returned unwashed and with the original tags still attached. It is the Customer’s responsibility that the Products are stored safely and in good condition and returned in either the original packaging or other suitable packaging to prevent damage in shipment. If Products are damaged through use or because of poor storage conditions or poor return packaging then the amount of refund can be reduced to reflect their diminished value.

London, United Kingdom

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