FAQS
The Answers You Need
At AfroTrend, the complete satisfaction of our customers is always a top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.
WHAT ARE THE PAYMENT OPTIONS?
WHEN WILL MY ORDER BE SHIPPED?
WHAT IS YOUR RETURN POLICY?
HOW DO I TAKE CARE OF MY FABRIC?
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
We accept payment methods from Visa, Visa Debit, Mastercard and PayPal
All credit and debit card holders are subject to validation and authorisation by both AfroTrend and the card issuer, to maintain security and prevent fraud.
All orders are shipped from the United Kingdom and usually processed within 1-2 business days. *Excluding UK Next-Day Deliveries which are shipped the same business day if placed before 12 pm.
*Please be advised that during bank holidays orders will be delayed by 2Â business days.
All items undergo thorough quality checks before shipping. However, on occasions when products may need to be returned, we accept returns of new, unworn and unwashed products with original sale tags still intact within 14 days of purchase for a full refund.
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*Please note - You are responsible for paying return shipment costs
*See our Returns and Refunds policy section for more information.
Hand-wash only: Ensure that washing agent is dissolved in cold water before adding the garment, then gently agitate and work water through it
Rinse and use gentle squeezes to remove the water - do not rub or wring the garment
Hang dry only